Refund Policy

General Refund Policy

Due to the nature of our software-as-a-service offering:

• We do not offer refunds for partial billing periods
• All subscription fees are non-refundable once services have been rendered
• Annual subscriptions are not refundable after the first 30 days
• Monthly subscriptions follow our standard cancellation policy

Pro-Rated Refunds

We do not typically provide pro-rated refunds for downgrades or cancellations. When you cancel your subscription, you will continue to have access to your current plan's features until the end of your billing period.

Payment Failures

If a payment fails due to insufficient funds, expired cards, or other payment issues, your account may be suspended. We do not issue refunds for service interruptions caused by payment failures.

How to Cancel

You can cancel your Smart DeepInvoice subscription at any time by:

• Logging into your account and visiting the billing settings
• Clicking "Cancel Subscription" and following the prompts
• Contacting our support team at support@smartdeepinvoice.com

When Cancellation Takes Effect

Cancellations take effect at the end of your current billing period. You will continue to have full access to all features until that date. We do not provide partial refunds for the remaining time in your billing cycle.

Data Export

Before cancelling, we recommend exporting your data. After cancellation, your data will be retained for 30 days, after which it may be permanently deleted. You can export your invoices, customer data, and reports from your account dashboard.

Reporting Billing Issues

If you believe there has been a billing error, please contact us within 30 days of the charge. We will investigate all reported billing issues promptly and fairly.

Dispute Resolution Process

1. Contact our billing support team with details of the dispute
2. Provide any relevant documentation or screenshots
3. We will investigate within 5-7 business days
4. If an error is confirmed, we will issue appropriate credits or refunds
5. You will receive written confirmation of the resolution

Chargeback Policy

Before initiating a chargeback with your bank, please contact us directly. Chargebacks can result in account suspension and additional fees. We prefer to resolve billing issues through direct communication.

Service Outages

In the event of extended service outages that significantly impact your ability to use Smart DeepInvoice, we may provide service credits or refunds at our discretion. We will communicate any major outages and remediation plans promptly.

Feature Discontinuation

If we discontinue a major feature that was central to your subscription decision, we may offer partial refunds or plan adjustments. We will provide at least 30 days notice before discontinuing any major features.

Extraordinary Situations

We understand that extraordinary circumstances may arise. If you believe your situation warrants special consideration, please contact our support team. We evaluate each case individually and may make exceptions to our standard policy when appropriate.

How to Request a Refund

If you believe you qualify for a refund:

1. Email our billing team at billing@smartdeepinvoice.com
2. Include your account email and reason for the refund request
3. Provide any supporting documentation
4. Allow 5-7 business days for review and response

Processing Time

Approved refunds are typically processed within 5-10 business days. The time for funds to appear in your account depends on your payment method and financial institution:

• Credit Cards: 3-5 business days
• Bank Transfers: 5-7 business days
• PayPal: 1-3 business days

Refund Method

Refunds will be issued to the original payment method used for the transaction. We cannot issue refunds to different accounts or payment methods for security reasons.